CLOSE
THE
LOOP.
From first support request to shipped feature Zensprint keeps your team aligned and your customers in the loop.
Support and development
shouldn't live in different worlds.
Customer requests get lost in email. Development work happens in a silo. Nothing connects.
Requests get lost
Support tickets buried in email threads. No visibility, no accountability, no resolution timeline.
Broken handoff
When a bug becomes a task, the context evaporates. Developers re-investigate what the support agent already knew.
Customers in the dark
No portal, no updates, no visibility. Customers chase you for status and trust erodes with every silence.
SUPPORT IS THE
START OF THE
SPRINT.
Connect your customer conversations directly to your development workflow. One platform. One source of truth.
A support inbox your customers will actually love.
Give customers a clean portal to submit requests and follow progress no account required. Magic link authentication keeps it frictionless.
- Customer portal branded, no-account-needed support experience
- Magic link auth customers sign in via email, no passwords
- Image attachments customers can share screenshots directly
- Threaded updates keep customers informed with internal notes and customer-visible replies
Sprint planning that starts with real customer pain.
Turn support tickets into tracked development tasks in one click. Your sprint board reflects what actually matters to your customers.
- Sprint boards organise work into timeboxed delivery cycles
- Ticket linking connect support requests directly to development tasks
- Tags & filters slice your backlog by priority, type, or team
- Multi-project manage all your products under one organisation
How it works
THE SUPPORT-TO-SPRINT LOOP
Four steps from customer problem to shipped fix with full visibility at every stage.
- 01Customer submits a request via their branded portal
- 02Your team triages, responds, and escalates to a task
- 03Task lands in the sprint board linked to the original ticket
- 04Customer gets notified when the fix ships
Finally a tool that bridges support and development. We converted three critical tickets into sprint tasks in our first week.
Our customers love the portal. No more “did you get my email?” — they can see exactly where their request stands.
Zensprint replaced three tools for us. Support inbox, project tracker, and customer comms — all in one clean interface.
Simple pricing. No surprises.
Starter
Forever. No card required.
Perfect for small teams getting started with structured support and project management.
- 1 project
- Up to 3 team members
- Customer portal
- Basic support inbox
Team
per month, billed annually
For growing teams that need more projects, more people, and deeper workflow integration.
- Unlimited projects
- Up to 15 team members
- Everything in Starter
- Sprint boards & task linking
- Image attachments
- Priority support
Enterprise
Custom pricing
For larger organisations that need SSO, custom SLAs, dedicated onboarding, and advanced security.
- Unlimited everything
- SSO / SAML
- Custom SLAs
- Dedicated success manager
- Advanced audit logging
All plans include a 14-day free trial. See full feature comparison →
YOUR CUSTOMERS
ARE WAITING.
CLOSE THE LOOP.
Join hundreds of teams already using Zensprint to connect support with development.